Cooperative prepares for a changing future
You may have heard the saying, “If you fail to plan, you plan to fail.” Well, the Capital Electric Cooperative board of directors and staff plan to continue striving to provide low-cost, reliable power and outstanding customer service to its members for years to come. Th at was the primary goal of a strategic planning session held at headquarters in late October. It was facilitated by Tracy Finneman of Integrity Partners, Bismarck.
All nine board members representing three board districts participated in the two-day planning session, along with the general manager and department managers at the co-op. The goal was to come together and determine a path for the future, given the many changes happening in the industry. Member service and member engagement were hot topics, as the group brainstormed ideas to serve an ever-expanding member base.
“The electric industry is changing quickly, and we want to be positioned to proactively provide services that our members expect,” explains Paul Fitterer, general manager of the cooperative. “We need to be on the front end of renewable-energy opportunities and technological advances, such as smart thermostats, that help our members monitor and control their electrical usage. We need to listen to our members as they engage with us in enhancing our services to help them save money in a rapidly changing environment.”
The cooperative is focused on encouraging members to become more involved in their cooperative by providing feedback on many issues facing consumers today. As a member, you own the cooperative, and your ideas are vital in helping us provide you with the very best service. If you have an interest in being more involved, please contact us and we will include you in upcoming educational sessions that are intended to inform and elicit feedback on important topics. Contact Wes Engbrecht, director of communications and public relations, at 701-557-4923 or email@example.com for more information.